Customer Service

Please feel free to contact us with any questions or concerns you may have. We are open Monday through Sunday 10am-5pm, and closed on all major holidays.

 

Email: sayhello@rbtradingcompany.com

Phone: 850.231.2410
Fax: 850.231.2522

USPS:
P.O. Box  611146
Rosemary Beach, FL 32461

UPS or FedEx:
Rosemary Beach Trading Co
34 N. Barrett Square Unit 1C
Panama City Beach, Fl 32461

 

Sales Policy

Web and store inventory are synced at the end of each business day, therefore there is a slight possibility that the item you purchased on our website is out of stock due to being purchased that same day in our store. If this occurs, we will contact you via email within 24 hours and give you the option of a refund, or provide you with options of other similar items in stock.

Return Policy
A Return Authorization Number (RA#) must be obtained for all returns. Please contact us at 850.231.2410 or email orders@rbtradingcompany.com Monday - Friday  10am - 5pm Central Time.

 

We will gladly accept returns of unused, undamaged or defective merchandise purchased online for a refund or exchange within 30 days of the original purchase.  Tags must be on all garments. All sale and personalized items cannot be returned. All items returned that do not meet his criteria will be returned to sender.

 

Refunds will be credited to the original credit card only. Shipping is not refundable. When contacting us for a RA #, we will ask you to provide us with your credit card number. This number will stay secured until the refund is processed and will be immediately deleted. 

 

Buyer is responsible for return shipping. Be sure to ship your item along with original receipt by insured, traceable mail (this service is offered by USPS, UPS, FedEx and other carriers) to the following address: 


USPS:
P.O. Box  611146
Rosemary Beach, FL 32461

UPS or FedEx:
Rosemary Beach Trading Co
34 N. Barrett Square 1C
Rosemary Beach, Fl 32461

*RETURN GUIDELINES RECAP:
1. Contact us for RA # via phone or email
2. Include this RA # on a sheet of paper along with the order number, purchaser's name, date of purchase, phone number, email address, and reason for return
3. Pack merchandise securely and send via insured, traceable mail to the addresses provided above


Shipping Policy
We will process and ship your order within 48 hours of payment verification. All orders are insured and shipped via UPS ground, and should arrive within 3-5 business days. A tracking number will be provided via email once your order has shipped.  Please note we will not ship to any P.O. boxes. All orders placed after noon on Friday will ship out Monday.

We are happy to expedite your shipping for an additional charge, just give us a call to place these arrangements. Please note that for overnight delivery the next business day, orders must be submitted M- R by 10am CT. UPS orders placed on Thursday after 10am CT through Friday 10am CT will arrive on Monday. UPS orders placed on Friday after 10am CT and over the weekend will arrive on Tuesday.

Shipping costs are based on the total amount of your order before sales tax.  According to UPS policy, if your package is larger than 70lbs and the box measurements ((l + w) x 2) + (h x2) are greater than 130”, additional charges apply. We cannot send boxes over 150 lbs and dimensions larger than 165” cannot be shipped via UPS.  If this instance occurs, we will contact you to let you know your shipping options.

U.S Shipping & Handling Costs:

Up to $25

$5.95

$25.01 - $50

$8.50

$50.01 - $75

$10.50

$75.01 -$100

$12.50

$100.01 - $150

$14.50

$150.01 - $200

$15.50

$200.01 - $250

$17.50

$250.01 - up

$18.50